This methodology aims to establish long-term partnerships with clients, ensuring that their needs and expectations are met efficiently and reliably.
Conducting a detailed analysis of each client’s specific needs and objectives, considering factors such as lifestyle, financial situation, long-term goals, and legal and contractual obligations.
Approaching the national insurance market, evaluating all options, and providing specialised consultancy. A final report with technical opinions and recommendations is presented to guide clients in choosing the best insurance solution, considering their individual and business profiles.
Maintaining clear and transparent communication throughout all phases of the process, explaining coverage options, contract terms and conditions, and any associated costs in detail. Based on client instructions, policies are placed with selected insurers.
Conducting regular evaluations of existing policies, daily handling of requests such as inclusions, exclusions, changes, cancellations and renewals, claims analysis, etc., to ensure alignment with clients’ changing needs.
Providing educational information about the insurance market, promoting clients’ understanding of different available coverages and the importance of insurance in their lives and activities.
Utilising innovative technology to facilitate the interaction process, such as web platforms, mobile applications, and instant communication tools.
Implementing an efficient claims management process, ensuring a quick, rigorous, and effective response in times of adversity.
Actively seeking client feedback to assess satisfaction, identify areas for improvement, and adjust strategies when necessary.
Investing in continuous training for the team to ensure they are up-to-date with the latest industry trends and best practices, capable of offering the highest level of service.
Adopting ethical practices in all interactions, ensuring trust and integrity in client relationships.
Your insurance Intelligence
LUANDA
Rua Via S8, Cidade Financeira, Block 10,
Floor 2 Talatona – Luanda
T. +(244) 948 837 999
comercial@roe.ao
